I have no idea about Coach in Singapore, but Coach in the USA does not do cleanings, they used to a looong time ago, but not anymore. IS you bag made out of fabric? If so, the Coach cleaner will work wonders. If the bag is a leather one, I recommend you buy apple care products, the leather cleaner works great with leather. If I am not mistaking Interesting shop @ the Adelphi had sells apple conditioner and cleaner. Good luck!!