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Thread: LV Exchange policy

  1. Default LV Exchange policy



    Dear Ladies,
    I'm new to LV, so far only own Gucci, Burberry and Coach bags..I would like to pamper myself with an LV this Xmas and want to find out more about LV's exchange policy here in SG and worldwide.


    1) How does the exchange policy work?
    i.e, One to one exchange? top up? or cash return? etc

    2) Based on what reasons can we do an exchange?
    i.e, change of mind? manufacturer's defects? etc

    3) If bag bought overseas, can exchange in SG? What's the valid exchange period?

    4) If bag is BN but seller claim it is a gift and cannot provide the receipt to the new buyer, does that means the new buyer is unable to do any exchange at local boutique despite the bag maybe within the exchange period window?

    Really hope the expert or Kelly can answer some of these burning questions I have.
    Thanks.



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  2. Cool

    1)How does the exchange policy work?
    i.e, One to one exchange? top up? or cash return? etc

    YES,LV have a one time exchange for purchase that are bought within a month. Any top up required will be in Cash or Credit (depends on your payment mode) If you chose a bag to exchange & price are lower,any balance unused will be stored as "store credit"

    2) Based on what reasons can we do an exchange?
    i.e, change of mind? manufacturer's defects? etc

    They will not request you to provide any reasons as long as within the one month exchange policy.

    3) If bag bought overseas, can exchange in SG? What's the valid exchange period?

    YES,do bring along your original receipt that you bought from overseas LV boutique.

    4) If bag is BN but seller claim it is a gift and cannot provide the receipt to the new buyer, does that means the new buyer is unable to do any exchange at local boutique despite the bag maybe within the exchange period window?

    LV boutique required ORIGINAL LV receipt to be the proof of purchase for any valid exchange done.

    Hope the above clarifies.
    Reply With Quote Reply With Quote IP address: 220.255.7.209

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